What are the lead times?
Once your order has been placed you can expect to receive your new curtains or blinds within 14 working days. When your items are dispatched you will receive an email with tracking details so that you can follow your shipment in transit.
What is your delivery and returns policy?
View our refunds policy here for further details. Delivery of UK curtains, blinds and accessories will be made by courier. Swatches are delivered by royal mail.
Is there a maximum size for curtains and blinds?
Our fabric is woven at approximately 140cm wide. It is not a problem if your window is wider than that as the fabric and patterns can be joined to meet your requirements.
Curtains & interlined curtains:
Maximum width 414cm
Maximum drop 366cm
Maximum width 300cm
Maximum drop 255cm
Interlined Roman Blinds:
Maximum width 130cm
Maximum drop 150cm
However please get in touch with us if your measurements are different and we can arrange a personalised quote for you.
Why can't I see a price for my curtains or blinds?
Please make sure that all measurements are inserted in full centimeters. When placing your order round up. Leave us a note at the check out if you would like your window treatment to have a finished measurement of .5 of a centimeter. We will confirm in writing that we have received the specific request.
Can fabrics be used for upholstery?
Yes, our fabrics can be used for light upholstery projects. Please get in touch if you need further information regarding rub tests. All of our fabrics are 100% natural but are not FR treated. This can be arranged, please get in touch for more information.
Do you ship overseas?
Yes we can ship overseas, if you would like more details or a quote please contact us at firstname.lastname@example.org
How can I get creases out of my new curtains?
When you unpack your new Made to Measure product, there may be creasing or pressure marks. These will normally fall out quickly after hanging in a warm room. Alternatively, your product may be lightly steamed on a low heat. Excessive steam and pressure or temperature should be avoided as these can stretch or shrink the fabric.
How much fabric do I need for my curtains and blinds?
If you would like a personalised quote for fabric by the meter please contact us at email@example.com Before we can provide you with a quote we will need the width and drop dimensions of your window or door. There are further details for how to measure this on pages 6 - 8 of our measuring guide .
The fabric I want is out of stock?
Some of our fabrics are very popular and often sell out. We do our best to ensure that our fabrics are always available, but if your first choice is currently out of stock then please contact us at firstname.lastname@example.org as we will be able to provide you with a more accurate update on when you can expect the item to be back in stock.
How do I measure up?
Our guide talks you through measuring up for both curtains and roman blinds. When measuring for curtains we recommend having your pole or track in place first to ensure accurate measurements.
What is best for insulation?
If you would like to reduce draught and retain heat where possible, we would recommend choosing either our Thermal or Thermal Supersoft lining. Our Thermal lining is a thin intelligent, specially coated fabric ensuring a solid barrier to keep out the draughts and keep in the warmth. Our Thermal Supersoft lining is a thicker option that will also add some extra body and volume to your window treatments. If ordering Thermal Supersoft with any of our cotton fabrics a certain amount of light will come through the fabric which can make the pattern less obvious.
Our wool fabrics are also naturally thicker and more insulating, so they are a great choice for any particularly cold windows or doorways.
Can I have roman blinds in a bay window?
Yes you can but there are a couple of things to consider when measuring up. Your blinds will need a small amount of space between them to ensure that they can move up and down smoothly. We recommend leaving a gap of 2cm in between each blind for this.
If you would like your fabric pattern to continue across your blinds, then please leave a note for us in the comments section of your order so that we can accommodate this.
Which is the best lining for me?
When choosing a lining it is important to decide which property is most important for you. Do you need blackout for a bedroom? Do you need thermal for a draughty doorway or would you like a more luxurious looking Thermal Supersoft lining to add extra volume to your curtains. A full list of your options include…
Tori Murphy Fabric
Add additional texture, interest and curb appeal by having Tori Murphy fabric on the back of your curtains or blinds. Choose from Cotton or Wool.
Sateen Twill (off white) 70% Polyester, 30% Cotton
Sateen twill is our standard lightweight lining that gives a simple crease free finish. Benefits include room darkening. If ordering Sateen Twill with any of our cotton fabrics a certain amount of light will come through the fabric which can make the pattern less obvious.
Solprufe (off white) 100% Cotton.
Solprufe is a lightweight cotton lining that enables curtains to hold their shape, provide insulation and darken rooms. It improves the look, drape and flow of curtains by adding weight. Solprufe linings enhance appearance and increase resistance to fading from sunlight. Benefits include room darkening. If ordering Solprufe with any of our cotton fabrics a certain amount of light will come through the fabric which can make the pattern less obvious.
Thermal (off white) - 65% Polyester, 35% Cotton
Thermal is a lightweight but intelligent lining and is an effective way to help keep heat in your rooms and cold air out during the cooler months. Benefits include room darkening and maximum heat retention. When choosing a Tori Murphy Merino Wool Fabric you are choosing a fabric which is already naturally insulating.
Blackout (off white) 100% Polyester
Blackout means that no light will pass through the blackout fabric and through to the room. Blackout lining has a coating that fills any gaps in the spaces of the lining fabric, yet it still remains soft and allows for beautiful pleats and folds. Benefits include light eliminating, room darkening and insulating.
Supersoft Thermal (off white) 52% Polyester, 48% Cotton
Supersoft is a slightly padded, soft and cosy lining that not only helps block out the light but also adds thermal properties for wonderful warmth, texture and drape. Benefits include room darkening, insulating and adds additional thickness.
Interlining (off white) 100% Polyester
Interlining adds a third luxurious layer of padded fabric to your curtains or blinds by using a pre-bonded fabric that is combined with our Sateen Twill lining. Interlining will enhance the look of your curtains and blinds, adding extra thickness and creating fuller padded folds and drapes. Benefits include insulating and room darkening. To create the best effect, interlining is only available up to 130cm wide by 150cm drop on Roman Blinds.
Do you recommend any curtain pole suppliers?
Yes we can recommend the following companies as suppliers of high quality poles.
Jim Lawrence https://www.jim-lawrence.co.uk/
The Bradley collection https://www.bradleycollection.com/
What will my curtain or blinds come with?
Your made to measure roman blind will be delivered with all of the fixtures and fittings you require along with easy to follow instructions about how to install your product.
Pinch pleat curtains come ready pleated with the hooks inserted ready for you to hang from you chosen pole or track.
Cottage pleat, Pencil pleat and Flop over Frill curtains will arrive flat and will need to be gathered to size. Take a look at our instruction information for more details. For these curtain types you will need to supply/purchase some curtain hooks in order to hang your curtains from your pole/track.
I have more questions?
Get in touch with any questions you have, big or small. We can help over the phone or arrange a zoom call to offer more detailed advice.